Supervising and Communication with external service providers
Supervising and Communication with external service providers, Belgrade, Serbia. Property management✓ Facility management✓ Certified property manager✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
The quality of subcontractor work directly affects the functionality, safety, and image of every property. Therefore, monitoring subcontractors at First Facility is not just operational control – it is a structured and systematic process through which we ensure consistent service quality, compliance with contracts, and maximum value for the owner.
Our approach involves detailed planning, active supervision, and transparent communication, with the aim of ensuring that all work and services are carried out professionally, on time, and in accordance with the agreed standards.
How do we manage subcontractors on behalf of the owner
- Selection and contracting of subcontractors: We only begin collaboration with verified contractors, based on references, technical capacities, and compliance with legal standards. We create and negotiate contracts that clearly outline obligations, deadlines, standards, and legal guarantees.
- Planning and coordination of activities: We ensure subcontractor activities are in line with the facility's technical, safety, and commercial requirements, while coordinating work schedules to minimize disruptions to daily operations and tenants.
- Quality and performance control: We regularly monitor the execution of all fieldwork, from technical maintenance and cleaning to security systems and fit-out work. We use internal checklists, photo documentation, and real-time performance tracking tools.
- Management of contractual obligations and SLA standards: We monitor the fulfillment of all contractual and SLA (Service Level Agreement) obligations. In the event of a deviation, we initiate corrective measures, request re-executions, and apply contractual penalties if necessary.
- Safety and legal compliance: We ensure that all subcontractors abide by legislation pertaining to occupational safety, environmental preservation, and technical standards. We regularly check for legal compliance and monitor the accuracy of their documents and training.
- Reporting and evaluation: Regular updates on subcontractor performance, cost analyses, and suggestions for possible modifications are given to the owner. We carry out an assessment at the conclusion of every contractual cycle in order to keep only the best partners.
"Good enough" doesn't exist with us; only what has been professionally and mutually agreed upon is acceptable. At First Facility, we assume responsibility for our actions rather than assigning it to others. We actively defend your interests in every detail when we supervise the work of subcontractors, not only to keep an eye on duties.
We guarantee that your property is in the care of a team that knows that quality is developed by daily supervision rather than merely a contract signing, from the very beginning to the end of every job. For us, safety is a habit rather than a promise.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Representation of the owner is not just a technical or administrative function – it is a strategic responsibility. In an environment that demands precision, quick response, and a complete understanding of the market, First Facility takes on the role of a reliable representative of the owner with full capabilities—legal, financial, and operational.
In the modern real estate market, leasing is not just a transaction – it is a long-term business relationship that directly impacts income stability, the property's reputation, and the value of the investment. Therefore, Lease Management must be precise, systematically conducted, and strategically oriented.
Managing lease agreements is not just an administrative task – it is a key function that directly impacts profitability, revenue stability, and the long-term value of assets. At First Facility, we approach this area strategically, combining legal precision, market knowledge, and operational efficiency to ensure that all leasing relationships are stable, transparent, and aligned with the interests of the owners.
Asset financial management is an essential component of strategic management that has a direct impact on an investment's stability, liquidity, and long-term value. It goes beyond simple bookkeeping. At First Facility, we see financial management as an instrument for optimizing return on investment, reducing expenses, and making well-informed decisions.
Organizing events in commercial spaces is not just a logistical task – it’s an opportunity to activate the space, connect tenants, and further highlight the owner's brand. At First Facility, we view events as a strategic tool that contributes to the enhancement of the property, increases tenant satisfaction, and strengthens relationships with the local community.
In a dynamic legal and regulatory environment, compliance with laws and regulations is not an option – it is the foundation of responsible asset management. First Facility places compliance with legal and regulatory requirements at the very center of all its activities, as we know that the stability, security, and reputation of the owners directly depend on the legal correctness of every procedure.
Within our Property Management services, a special place is occupied by Fit-Out management - a complex and highly specialized service that includes the entire process of technical and aesthetic adaptation of business premises according to the needs of tenants or owners.
The technical infrastructure of a building is no longer just a collection of installations – it is the foundation of efficiency, safety, and sustainability for every property. At First Facility, we view advanced building management systems (BMS) as a key component of modern property management.
Building maintenance is not just a reaction to failures – it is a strategic process that ensures the longevity of the system, the safety of users, and the preservation of property value. At First Facility, maintenance and repairs form the foundation of reliable building management, with a focus on prevention, efficient intervention, and continuous improvement of infrastructure.
Technical system inspections are not just a legal obligation – they are a crucial tool for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we view inspections as a proactive process through which we identify risks, optimize system performance, and protect the interests of owners, users, and the facility itself.
Our caretaker service is dedicated to maintaining the smooth operation of your property, including minor repairs, facility monitoring, and user assistance. By consistently upholding the value of your assets and enhancing tenant satisfaction, we ensure your property remains a valuable investment.
We create a clean and welcoming environment! Our professional cleaning services cover both indoor and outdoor areas, providing ongoing support and tailored solutions for specific needs
Cultivating nature's beauty! The maintenance of outdoor areas, gardens and green spaces creates an attractive external appearance of your property and thus contributes to its sustainable value.
Trust our team for dependable winter solutions! We provide essential snow removal and gritting services to guarantee the safety and accessibility of your property, even in challenging snow and ice conditions.
We offer specialized facade cleaning services with use of environmentally friendly methods to maintain and enhance the visual appeal of your property.
Safeguard your property with our professional pest control solutions. We prevent and manage pest infestations, ensuring property protection and upholding health standards.
Your safety is paramount. We oversee and monitor the deployment of top-tier security services, provided by certified subcontractors, to safeguard your property and its occupants 24/7.
Make a lasting first impression! Our professional receptionist services ensure a warm welcome for visitors and serve as the crucial first point of contact.
Upholding the highest standards through continuous monitoring and coordination is our priority. With daily inspections, we ensure seamless service delivery and maintain excellence across all aspects of your property management.
Our expertise creates the knowledge to expertly prepare and manage operating and capital expenditure budgets to ensure cost-conscious and efficient management of your property.
We prioritize the well-being of all property users and visitors. Our comprehensive health and safety measures and policies create a safe and healthy environment, reflecting our unwavering commitment to safety.
Benefit from our extensive experience in professional project management for construction and renovation projects. With a proven track record, we ensure timely and budget-conscious implementation, delivering exceptional results.
Enhancing functionality and aesthetics is our expertise. We offer expansion work and minor renovations to adapt your property to current needs, ensuring it remains optimized and visually appealing.
Reduce environmental impact with our efficient waste management and recycling services. Our team works diligently to minimize your property's carbon footprint and enhance its environmental sustainability.
From conception to completion, our consulting services guide you through every phase of your facility management project. We analyze your needs, develop tailored solutions, and support you throughout implementation, ensuring optimal efficiency and profitability for your properties.
Our guidance focuses on sustainable building practices and green technologies, promoting environmental protection and long-term cost savings. We assist you in developing buildings that are both environmentally and economically sustainable, maximizing value for the future.
Our expert advice aims to optimize your properties' energy consumption. Through thorough analysis and the implementation of energy efficiency measures, we reduce operating costs and minimize environmental impact, ensuring sustainable and cost-effective management.
We specialize in developing and refining your facility management processes for streamlined, effective, and adaptable building management. By integrating best practices and innovative solutions, we enhance the performance of your FM operations, ensuring efficiency and effectiveness.
Our consulting service includes the professional creation of tender documents for facility management services. We ensure clear, precise, and market-oriented documents, facilitating the optimal selection of service providers.
Our technical due diligence service evaluates the condition and performance of your properties' buildings and facilities. Through detailed analysis, we minimize risks and provide the insights needed for informed investment decisions.
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