FM process development
FM process development, Facility consulting, Belgrade. Facility management✓ Property and facility management✓ FM processes and procedures✓ FM performance analysis✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Development of FM Processes
Facility management is not a static function – it is a dynamic system that must evolve alongside the needs of owners, tenants, and the market. At First Facility, we approach the development of FM (Facility Management) processes as a strategic, long-term commitment focused on increasing efficiency, enhancing service quality, and adapting to modern technological, regulatory, and environmental demands.
FM processes should not only maintain the functionality of a building – they should continuously improve it, protect the investment, and deliver added value to space users.
How We Approach the Development of FM Processes
Assessment of the Existing Management Model: We analyze all current FM activities—from technical maintenance to customer services—and identify areas that require improvement or redesign.
Setting Goals and Standards: In collaboration with the property owner, we establish strategic objectives for the FM process—whether it's increasing energy efficiency, digitalization, enhancing user experience, or aligning with ESG principles. These goals then guide the development of internal standards and procedures.
Optimization of FM Structure: We develop an organizational model tailored to the specific characteristics of the property — including clear roles, responsibilities, service levels (SLAs), communication flows, and integration with ownership or tenant teams.
Digital Transformation: We implement software solutions and automate key FM functions (CAFM systems, digital work orders, mobile apps for reporting issues), enabling more efficient work organization and timely data-driven decision-making.
Standardization and Process Documentation: We create manuals, work protocols, and operational checklists that ensure consistent service delivery, regardless of the property size or number of involved parties.
Training and Team Development: FM processes succeed only when executed by competent personnel. That’s why we train technical and operational staff to apply new procedures, tools, and quality standards.
Performance Monitoring and Continuous Improvement: We define key performance indicators (KPIs), track their achievement, and regularly review processes to drive ongoing enhancements.
Why is FM Process Development Important?
Adapting to Growth and Change: Whether the property is expanding, changing its purpose, or facing new regulations, FM must keep pace with these changes to ensure seamless operation.
Increasing Operational Efficiency: Optimized FM processes bring cost savings, better work organization, and fewer emergency interventions.
Improving User Experience: Clear and predictable FM services enhance satisfaction for tenants and end users of the space.
Enhancing the Long-Term Value of Your Property: Through continuous improvement of FM processes, your property remains competitive, attractive, and well-maintained in the real estate market.
First Facility develops FM processes with a clear goal: to ensure your properties operate flawlessly today while being prepared for tomorrow’s challenges. Whether you manage an office building, shopping center, industrial complex, or multifunctional facility — we bring the system, expertise, and vision that grow alongside your assets.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Facility Management today goes beyond basic building maintenance — it has become a strategic tool for boosting efficiency, cost optimization, digital transformation, and enhancing the user experience. At First Facility, improving FM processes is a continuous and systematic approach that provides property owners with measurement, analysis, and optimization of all operations, aimed at creating long-term value and operational excellence.
Green Building Is No Longer a Trend — It’s the Standard in Modern Facility Management. At First Facility, our green building consultancy is a strategic service that helps property owners and investors make their buildings more energy-efficient, environmentally sustainable, and compliant with international certifications such as LEED, BREEAM, and WELL.
Energy Efficiency Is No Longer Just a Technical Challenge — It’s a Business Imperative. In modern facility management, controlling and optimizing energy consumption directly impact operational costs, sustainability, and the market value of the asset. At First Facility, energy consumption management is an integrated process that combines engineering expertise, digital tools, and strategic planning to achieve maximum efficiency while maintaining occupant comfort.
Well-Prepared Tender Documentation: The Foundation for Successful Supplier Selection in Facility Management. At First Facility, we view tender preparation not merely as an administrative task, but as a crucial phase that sets the service quality standards, ensures process transparency, and supports the long-term sustainability of contractual relationships.
Technical systems are the backbone of every modern building — from heating, ventilation, and air conditioning (HVAC) to electrical installations, security, fire protection, and IT systems. At First Facility, we consider assessing the condition and performance of these systems a crucial step toward efficient facility management, cost optimization, and extending equipment lifespan.
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