FM project development
FM process improvement, Facility consulting, Belgrade, Serbia. Property and facility management✓ FM process optimization✓ FM strategy development✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Improving Facility Management (FM) Processes
Facility Management (FM) today goes beyond basic building maintenance — it has evolved into a strategic tool for enhancing efficiency, optimizing costs, digitizing operations, and improving the user experience. At First Facility, improving FM processes is a continuous and systematic approach that delivers measurement, analysis, and optimization of all operations to property owners, aiming to create long-term value and operational excellence.
Our focus is on modernizing the FM model by applying best practices, digital tools, and innovations that enable proactive decision-making, increased transparency, and reduced operational risks.
What Does Improving FM Processes Entail?
Analysis of Existing Processes and Bottleneck Identification: The first step involves an in-depth analysis of all FM activities — from maintenance of technical systems and service management to tenant communication and reporting. Based on these findings, we identify areas with the greatest potential for optimization.
Digitalization and Automation: We implement advanced facility management software tools (CAFM systems, digital work orders, automated service scheduling) to reduce manual work, increase accuracy, and enable real-time KPI tracking.
Process and Procedure Standardization: We develop and implement standardized operating procedures in line with international FM standards (e.g., ISO 41001), ensuring consistent service quality across all properties.
Enhanced Data Management: Through a centralized database, we collect and analyze all key building operation information — including faults, costs, resource consumption, and user satisfaction — transforming these insights into actionable recommendations for optimization.
Increased Energy Efficiency: By conducting detailed analyses of consumption and system performance, we propose technical and organizational solutions that reduce energy losses and promote more efficient resource use.
Implementation of Sustainable Practices: Improving FM processes also involves an environmental focus — optimizing waste management, utilizing energy-efficient equipment, and applying green standards in everyday operations.
How Do We Implement the Improvement Process?
Current State Assessment and Benchmarking: We compare your property’s performance against industry best practices and similar facilities in our portfolio to identify areas for improvement.
Setting Goals and Key Performance Indicators (KPIs): In collaboration with the owner, we define priorities—whether it’s reducing operational costs, increasing equipment availability, improving tenant communication, or optimizing energy use.
Development and Implementation of an Action Plan: We prepare a concrete activity plan with clear deadlines, tasks, and responsibilities, coordinating all stakeholders throughout the implementation phase.
Monitoring Results and Continuous Improvement: After implementation, we regularly track performance and provide detailed reports to the owner. Improving FM processes is not a one-time activity but a continuous cycle of measurement, analysis, and optimization.
Strategic Benefits for Property Owners
Cost Reduction Without Compromising Quality: Process optimization and elimination of unnecessary steps reduce operational expenses while maintaining or enhancing service levels.
Increased Transparency and Control: Digital tools and structured reporting provide owners with full visibility into all FM activities, facilitating informed decision-making.
Higher Tenant and Occupant Satisfaction: Faster response times, better service organization, and cleaner, safer environments contribute to increased satisfaction among tenants and building users.
Long-Term Sustainability and Investment Value: Enhanced FM processes contribute to preserving and increasing the market value of the property through extended equipment lifespan, improved resource management, and compliance with modern standards.
At First Facility, we believe FM processes are not just operational support — they are a powerful mechanism for strategic property management. By improving FM, your asset not only performs better — it becomes smarter, more efficient, and more valuable.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Green Building Is No Longer a Trend — It’s the Standard in Modern Facility Management. At First Facility, our green building consultancy is a strategic service that helps property owners and investors make their buildings more energy-efficient, environmentally sustainable, and compliant with international certifications such as LEED, BREEAM, and WELL.
Energy Efficiency Is No Longer Just a Technical Challenge — It’s a Business Imperative. In modern facility management, controlling and optimizing energy consumption directly impact operational costs, sustainability, and the market value of the asset. At First Facility, energy consumption management is an integrated process that combines engineering expertise, digital tools, and strategic planning to achieve maximum efficiency while maintaining occupant comfort.
Facility management is not a static function – it is a dynamic system that must evolve alongside the needs of owners, tenants, and the market. At First Facility, we view the development of FM (Facility Management) processes as a strategic, long-term commitment focused on increasing efficiency, improving service quality, and adapting to modern technological, regulatory, and environmental requirements.
Well-Prepared Tender Documentation: The Foundation for Successful Supplier Selection in Facility Management. At First Facility, we view tender preparation not merely as an administrative task, but as a crucial phase that sets the service quality standards, ensures process transparency, and supports the long-term sustainability of contractual relationships.
Technical systems are the backbone of every modern building — from heating, ventilation, and air conditioning (HVAC) to electrical installations, security, fire protection, and IT systems. At First Facility, we consider assessing the condition and performance of these systems a crucial step toward efficient facility management, cost optimization, and extending equipment lifespan.
E-mail 
Linkedin 