Receptionist services
Reception services, Belgrade, Serbia. Facility management✓ Property management✓ Reception and registration of visitors✓ Facility user support✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Reception Services
The reception is more than just an entry point – it is the face of the building, the first contact with visitors, and daily support for occupants. At First Facility, we see reception services as a combination of functionality, security, and user experience. Our receptionists are not just administrative support – they are reliable representatives of the facility who create a positive impression and maintain order through their behavior, appearance, and communication.
The reception service we provide is professional, well-trained, and adapted to the specific needs of each facility, from office buildings and shopping centers to multifunctional complexes and business parks.
What do reception services include?
Welcoming and directing visitors: Warmly greeting guests, registering visits, issuing access passes, and directing them to the appropriate occupants – all in compliance with internal security and access protocols.
Communication and support for tenants: Providing basic information to building users, assisting with reporting faults, coordinating with other services (maintenance, cleaning, security), and supporting daily operations.
Telephone and electronic communication: Answering calls and emails, forwarding information to relevant personnel within the facility, keeping records, and assisting with administrative tasks as needed.
Access monitoring and control: Depending on the facility’s policy, receptionists may perform basic control of entry/exit, receive and record deliveries, and monitor movement tracking systems.
First line of response: Receptionists respond to emergencies, contact the appropriate services, and follow defined evacuation, intervention, and safety procedures.
How do we organize reception services?
Staff selection and training: In cooperation with reliable partners, we engage trained and professional personnel with experience in customer service, providing additional training tailored to each facility.
Standardized protocols: Every receptionist operates according to clearly defined rules – from dress code and communication style to record management and security procedures.
Shift work and availability: We organize receptionist coverage based on the facility’s operating hours – including shift work, weekends, and special events as needed.
Monitoring and evaluation: We regularly monitor the reception team’s performance, analyze tenant feedback, and when necessary, implement staff replacements, additional training, or adjustments to work processes.
The first impression is often the most important
Reception is not just a formality – it reflects the level of organization, professionalism, and care for users. With First Facility, reception services become part of a broader system of efficient and high-quality facility management.
Our receptionists are not just “people behind the desk” – they are an active part of your space’s daily operation.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
The technical infrastructure of a building is no longer just a collection of installations – it is the foundation of efficiency, safety, and sustainability for every property. At First Facility, we view advanced building management systems (BMS) as a key component of modern property management.
Building maintenance is not just a reaction to failures – it is a strategic process that ensures the longevity of the system, the safety of users, and the preservation of property value. At First Facility, maintenance and repairs form the foundation of reliable building management, with a focus on prevention, efficient intervention, and continuous improvement of infrastructure.
Technical system inspections are not just a legal obligation – they are a crucial tool for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we view inspections as a proactive process through which we identify risks, optimize system performance, and protect the interests of owners, users, and the facility itself.
The janitorial service in a modern facility goes beyond the classic tasks of technical support – it is the first line of care for the functionality, appearance, and safety of the space. At First Facility, we view the janitorial service as everyday operational support that ensures the continuity of the building's operations, quick resolution of minor issues, and direct contact with tenants.
Professional cleaning is not only an aesthetic issue—it is a direct indicator of standards, customer care, and facility management quality. At First Facility, we treat cleaning as an integral part of the daily functioning of the space, with a clear goal: to provide a hygienic, pleasant, and representative environment for all users of the facility.
Green surfaces are more than simply a decorative touch; they are a crucial component of the space's quality, the facility's identity, and the overall impression you give to guests, users, and partners. In order to ensure that the facility's natural features are preserved, used, and in line with the space's aesthetic standards, we at First Facility see the upkeep of green spaces as a component of strategic environmental management.
Every site faces unique difficulties throughout the winter months, from infrastructure protection to access road safety. Winter service at First Facility is a planned strategy of preventive, prompt intervention, and continuous availability with the goal of the facility operating without interruption, safely, and in compliance with regulatory requirements. It is not merely a response to snow or ice.
The facade is the first impression that the building leaves on visitors, clients, but also on the local community. Its regular maintenance not only contributes to aesthetics and reputation but also extends the life of the material and protects the structure itself.
The foundation of any properly managed institution is a safe and healthy environment. To preserve hygienic, health, and legal standards, DDD services—disinsection, pest control, and disinfection—represent essential preventive and protective measures. In order to keep the facility safe from biological threats and always operational, we at First Facility professionally plan and execute DDD treatments in compliance with current requirements.
Security is not just about physical protection – it's the foundation of user trust, business continuity, and asset preservation. At First Facility, we see security services as a strategic component of facility management, with a strong focus on prevention, rapid response, and a professional presence that inspires confidence.
Efficient facility management involves daily supervision of all operational services to ensure high-quality service, safety, and user satisfaction. At First Facility, we conduct daily inspections and coordinate all services to ensure every aspect of the facility operates flawlessly.
Budgeting is a key element in property management, as it provides the foundation for cost control, revenue tracking, and optimization of business activities. At First Facility, we treat budgeting as a strategic tool that enables property owners to make informed decisions, plan resources, and improve the efficiency of managing their real estate assets.
The health and safety of employees, tenants, and visitors are a priority in every successful property management. At First Facility, we approach health and safety issues with great seriousness, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.
Project management within facilities is a key component for the successful execution of all activities related to renovation, modernization, expansion, or infrastructure improvement. At First Facility, we approach every project with great care, ensuring that all tasks are carried out in accordance with high standards, within the planned timeframe, and with optimal costs.
Efficient waste management in commercial and industrial facilities is a key component of sustainable business practices and environmental protection. First Facility offers a comprehensive waste management service that covers all stages – from collection, sorting, and recycling to proper disposal of waste in accordance with applicable legislation.
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