
Maintenance of all technical systems and equipment



Maintenance and repairs, Belgrade, Serbia. Facility management✓ Property management✓ Facility operations management✓ Infrastructure management✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Building maintenance is not just a reaction to failures – it is a strategic process that ensures the longevity of the system, the safety of users, and the preservation of property value. At First Facility, maintenance and repairs form the foundation of reliable building management, with a focus on prevention, efficient intervention, and continuous improvement of infrastructure.
Our approach combines regular technical maintenance, emergency interventions, and strategic planning for capital repairs—all aimed at ensuring the facility operates flawlessly, 365 days a year.
What does our maintenance and repair service include?
Preventive (scheduled) maintenance: Based on technical documentation, manufacturer recommendations, and legal regulations, we create plans for regular maintenance of all systems in order to avoid downtime and extend the lifespan of the equipment.
Corrective (reactive) maintenance: When a failure occurs, our team responds quickly and efficiently, following defined SLA standards and priorities. Our goal is to minimize system downtime.
Technical correctness and legal compliance: We carry out all legally required inspections, servicing, and certifications (elevators, fire protection systems, electrical installations, etc.) and maintain complete technical documentation for the facility.
Small construction and installation work: We regularly carry out repairs in both the interior and exterior, from replacing lighting, repairing walls and floors, to plumbing and electrical work within the building.
Emergency interventions: We are available 24/7 for emergencies—whether it's a leak, a power outage, or a malfunction in the security system. We respond immediately and ensure the normalization of the situation in the shortest possible time.
Reporting and analysis: After each intervention or scheduled service, we provide the owner with a report detailing the activities, observations made, and any recommendations for improvement.
How do we organize the maintenance process?
Assessment of the condition of the facility and systems: When taking over the facility management, we conduct a detailed technical analysis to identify potential risks, outdated equipment, and necessary interventions.
Creating an annual maintenance plan: We plan all activities – including periodic services, inspections, and parts replacements – with precise budgets and time frames.
Coordination with suppliers and contractors: We engage a verified network of certified contractors and services, whose work we fully oversee, with a focus on quality, safety, and accuracy.
Digital monitoring and documentation: To give owners a clear picture of the state of the property at all times, we use software solutions for managing interventions, monitoring equipment status, and creating reports.
First Facility has technical teams with many years of experience, licenses, and knowledge of the specifics of various facilities – from office spaces to shopping centers to industrial complexes.
For us, maintenance is not an expense – but an investment in the safety, functionality, and long-term preservation of your property's value. Our clients know they can rely on us – because we maintain it as if it were our own.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services

The technical infrastructure of a building is no longer just a collection of installations – it is the foundation of efficiency, safety, and sustainability for every property. At First Facility, we view advanced building management systems (BMS) as a key component of modern property management.

Technical system inspections are not just a legal obligation – they are a crucial tool for maintaining the safety, efficiency, and reliability of infrastructure. At First Facility, we view inspections as a proactive process through which we identify risks, optimize system performance, and protect the interests of owners, users, and the facility itself.

The janitorial service in a modern facility goes beyond the classic tasks of technical support – it is the first line of care for the functionality, appearance, and safety of the space. At First Facility, we view the janitorial service as everyday operational support that ensures the continuity of the building's operations, quick resolution of minor issues, and direct contact with tenants.

Professional cleaning is not only an aesthetic issue—it is a direct indicator of standards, customer care, and facility management quality. At First Facility, we treat cleaning as an integral part of the daily functioning of the space, with a clear goal: to provide a hygienic, pleasant, and representative environment for all users of the facility.

Green surfaces are more than simply a decorative touch; they are a crucial component of the space's quality, the facility's identity, and the overall impression you give to guests, users, and partners. In order to ensure that the facility's natural features are preserved, used, and in line with the space's aesthetic standards, we at First Facility see the upkeep of green spaces as a component of strategic environmental management.

Every site faces unique difficulties throughout the winter months, from infrastructure protection to access road safety. Winter service at First Facility is a planned strategy of preventive, prompt intervention, and continuous availability with the goal of the facility operating without interruption, safely, and in compliance with regulatory requirements. It is not merely a response to snow or ice.

The foundation of any properly managed institution is a safe and healthy environment. To preserve hygienic, health, and legal standards, DDD services—disinsection, pest control, and disinfection—represent essential preventive and protective measures. In order to keep the facility safe from biological threats and always operational, we at First Facility professionally plan and execute DDD treatments in compliance with current requirements.

Security is not just about physical protection – it's the foundation of user trust, business continuity, and asset preservation. At First Facility, we see security services as a strategic component of facility management, with a strong focus on prevention, rapid response, and a professional presence that inspires confidence.

Efficient facility management involves daily supervision of all operational services to ensure high-quality service, safety, and user satisfaction. At First Facility, we conduct daily inspections and coordinate all services to ensure every aspect of the facility operates flawlessly.

Budgeting is a key element in property management, as it provides the foundation for cost control, revenue tracking, and optimization of business activities. At First Facility, we treat budgeting as a strategic tool that enables property owners to make informed decisions, plan resources, and improve the efficiency of managing their real estate assets.

The health and safety of employees, tenants, and visitors are a priority in every successful property management. At First Facility, we approach health and safety issues with great seriousness, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.

Project management within facilities is a key component for the successful execution of all activities related to renovation, modernization, expansion, or infrastructure improvement. At First Facility, we approach every project with great care, ensuring that all tasks are carried out in accordance with high standards, within the planned timeframe, and with optimal costs.

Fit-out works and minor repairs are essential for the daily functionality of a property and its long-term value. Whether it’s interior remodeling, space adaptation, or minor repairs, First Facility ensures professional, efficient, and timely execution to meet all your needs.

Efficient waste management in commercial and industrial facilities is a key component of sustainable business practices and environmental protection. First Facility offers a comprehensive waste management service that covers all stages – from collection, sorting, and recycling to proper disposal of waste in accordance with applicable legislation.
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