Supervising and Communication with external service providers
Supervision of subcontractors, Belgrade, Serbia. Property and facility management✓ Coordination of works on the facility✓ Management of works on behalf of the owner✓
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
The quality of subcontractor work directly affects the functionality, safety, and image of every property. Therefore, monitoring subcontractors at First Facility is not just operational control – it is a structured and systematic process through which we ensure consistent service quality, compliance with contracts, and maximum value for the owner.
Our approach involves detailed planning, active supervision, and transparent communication, with the aim of ensuring that all work and services are carried out professionally, on time, and in accordance with the agreed standards.
How do we manage subcontractors on behalf of the owner
Selection and contracting of subcontractors: We only begin collaboration with verified contractors, based on references, technical capacities, and compliance with legal standards. We create and negotiate contracts that clearly outline obligations, deadlines, standards, and legal guarantees.
Planning and coordination of activities: We ensure subcontractor activities are in line with the facility's technical, safety, and commercial requirements, while coordinating work schedules to minimize disruptions to daily operations and tenants.
Quality and performance control: We regularly monitor the execution of all fieldwork, from technical maintenance and cleaning to security systems and fit-out work. We use internal checklists, photo documentation, and real-time performance tracking tools.
Management of contractual obligations and SLA standards: We monitor the fulfillment of all contractual and SLA (Service Level Agreement) obligations. In the event of a deviation, we initiate corrective measures, request re-executions, and apply contractual penalties if necessary.
Safety and legal compliance: We ensure that all subcontractors abide by legislation about occupational safety, environmental preservation, and technical standards. We regularly check for legal compliance and monitor the accuracy of their documents and training.
Reporting and evaluation: Regular updates on subcontractor performance, cost analyses, and suggestions for possible modifications are given to the owner. We carry out an assessment at the conclusion of every contractual cycle in order to keep only the best partners.
"Good enough" doesn't exist with us; only what has been professionally and mutually agreed upon is acceptable. At First Facility, we assume responsibility for our actions rather than assigning it to others. We actively defend your interests in every detail when we supervise the work of subcontractors, not only to keep an eye on duties.
We guarantee that your property is in the care of a team that knows that quality is developed by daily supervision rather than merely a contract signing, from the very beginning to the end of every job. For us, safety is a habit rather than a promise.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Representation of the owner is not just a technical or administrative function – it is a strategic responsibility. In an environment that demands precision, quick response, and a complete understanding of the market, First Facility takes on the role of a reliable representative of the owner with full capabilities—legal, financial, and operational.
In the modern real estate market, leasing is not just a transaction – it is a long-term business relationship that directly impacts income stability, the property's reputation, and the value of the investment. Therefore, Lease Management must be precise, systematically conducted, and strategically oriented.
Managing lease agreements is not just an administrative task – it is a key function that directly impacts profitability, revenue stability, and the long-term value of assets. At First Facility, we approach this area strategically, combining legal precision, market knowledge, and operational efficiency to ensure that all leasing relationships are stable, transparent, and aligned with the interests of the owners.
Asset financial management is an essential component of strategic management that has a direct impact on an investment's stability, liquidity, and long-term value. It goes beyond simple bookkeeping. At First Facility, we see financial management as an instrument for optimizing return on investment, reducing expenses, and making well-informed decisions.
Organizing events in commercial spaces is not just a logistical task – it’s an opportunity to activate the space, connect tenants, and further highlight the owner's brand. At First Facility, we view events as a strategic tool that contributes to the enhancement of the property, increases tenant satisfaction, and strengthens relationships with the local community.
In a dynamic legal and regulatory environment, compliance with laws and regulations is not an option – it is the foundation of responsible asset management. First Facility places compliance with legal and regulatory requirements at the very center of all its activities, as we know that the stability, security, and reputation of the owners directly depend on the legal correctness of every procedure.
Within our Property Management services, a special place is occupied by Fit-Out management - a complex and highly specialized service that includes the entire process of technical and aesthetic adaptation of business premises according to the needs of tenants or owners.
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